Why balance portal?

Every mobile operator has at least one of the following balance inquiry methods implemented:

• IVR ( easy to use, slow response, heavy use of voice resources )
• SMS ( slow response, heavy use of network resources )
• USSD ( fast response, easy to use )

50% of the customer base check their balance at list once per day and up to 96% of the customer base check their balance at list once in 5 days. This is a perfect opportunity to offer additional services and promotions.

Balance portal offers a number of additional services, some of witch are:

• Lite SMS
• SOS credit
• Postpaid to Prepaid credit transfer
• Prepaid to Prepaid credit transfer
• Call Me

It can be accessed through USSD with simple phones, or through an application using a smartphone. The application is available for IPhone, Android, Windows mobile and Symbian OS.